By using this website or communicating with us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Property address
• Project details
• Photos or documents submitted for estimates
• Information submitted through contact forms, quote requests, scheduling forms, or chat widgets

We may also automatically collect certain information including:

• IP address
• Browser type
• Device information
• Website usage activity
• Pages viewed and time spent on the site

2. How We Use Your Information

We use your information to:

• Respond to inquiries and estimate requests
• Schedule consultations and services
• Communicate about projects and updates
• Provide customer support
• Improve our website and services
• Send marketing or promotional communications when permitted

3. SMS Communication Policy

By providing your phone number through our website, forms, scheduling tools, chat widgets, or direct communication with DC Custom Framing, you consent to receive SMS text messages related to:

• Appointment scheduling
• Estimate follow-ups
• Project updates
• Customer support
• Service reminders
• Promotional or marketing communications

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe from SMS communications at any time.

Reply HELP for assistance.

SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

• CRM and scheduling platforms
• Communication providers
• Website hosting providers
• Payment processors
• Subcontractors or vendors directly involved in your project

These third parties are only permitted to use information as necessary to provide services on our behalf.

Notwithstanding anything else in this Privacy Policy, mobile information, SMS opt-in data, consent records, and phone numbers collected for SMS communication purposes will never be sold, rented, or shared with third parties or affiliates for marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Support marketing and advertising efforts

You may disable cookies through your browser settings at any time.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To make a request, please contact us using the information below.

9. Children’s Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Information

DC Custom Framing
3572 Montclair Road
Cameron Park, California 95682

Phone: (916) 397-4760

Website:
dccustomframing.com